Texting App – Prime Real-Estate on Mobile Phone

04/05/2018 by CareSpeak

We at CareSpeak like to say that the texting app icon on a mobile phone is some of the most valuable real-estate. Why?

We often get unwanted robo-calls, and junk e-mail, but we never get unwanted text messages. That's because the industry has done a good job in protecting us mostly through TCPA regulations. That means that if I let you into my texting channel, you are important, and I will pay attention to you.

And then there are the addictive properties of instant communication such as texting that is associated to dopamine. According to Susan Weinschenk's article in Psychology Today (https://www.psychologytoday.com/blog/brain-wise/201209/why-were-all-addicted-texts-twitter-and-google) "Dopamine starts you seeking, then you get rewarded for the seeking which makes you seek more. It becomes harder and harder to stop looking at email, stop texting, or stop checking your cell phone to see if you have a message or a new text."

While there are potential negatives to the addictive properties of the mobile phone in today's modern society, on the positive side we pay attention to it, and when it's our health, and the text messages are there to help us manage our health better – it's a good thing.

Here are some statistics about text messaging further demonstrating the high engagement:

  • 97% of American adults text weekly. Pew Research
  • Americans text twice as much as they call, on average. Nielsen
  • The average consumer sends 3 messages per hour (including app-to-app messaging). Twilio
  • The average consumer sends 72 messages per day (including app-to-app messaging). Twilio
  • Texts have a 99% open rate. Text Request
  • 95% of texts will be read within 3 minutes of being sent. Text Request
  • Average response time for a text is 90 seconds. Text Request
  • Texts have a 45% average response rate. Velocify
  • 96% of smartphone owners text. Pew Research
  • 33% of American adults prefer texts to all other forms of communication. Pew Research

Now that you can appreciate the power of this space, it's time to think about building communications programs specifically designed for text messaging. These programs, often called automated patient support programs, have unique aspects and considerations to deal with during their design. We recently posted on this very topic on our blog: How to Plan a Successful Pharma Text Messaging Patient Support Program. For more ideas on how you can use text messaging to acquire and support more patients sign up for a demo below.

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