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General
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You advertise MediM Alerts as a FREE
service yet there is mention of carrier fees. Can you please explain this? -
The service that CareSpeak provides during this beta testing period is free, meaning we do not charge you anything. However, cell phone carriers do charge for text messages, which means that you have to subscribe for a text message plan with your carrier. To know which plan to sing up for you will have to know how many text messages you will receive from MediM Alerts on a monthly basis. To calculate that number simply multiply the number of medications you take (e.g. 2) by the times per day you take them (e.g. 3) times 30 days (which would
amount to 180 messages). Call your cell phone provider by dialing 611 from your phone, and tell them that you estimate that you would use 180 messages per month and to recommend a plan (e.g. T-Mobile 400 messages for $4.99 per month).
Please click
here for more details. [Disclaimer: CareSpeak does NOT receive any financial compensation from cell phone carriers for signing up consumers to their text massaging services].
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What is SMS? - Short Message Service (SMS) is
a telecommunications protocol that allows the sending of "short" (160 characters
or less) text messages. It is available on most digital mobile phones and some
personal digital assistants with onboard wireless telecommunications. The
individual messages which are sent are called text messages, and more
colloquially SMSes, texts, or even txts (in "text
speak"). The most common application of the service is
person-to-person messaging, but text messages are also often used to interact
with automated systems, such as ordering products and services for mobile
phones, or participating in contests. There are some services available on the
Internet that allow users to send text messages free of direct charge to the
sender, although users of North American networks will often have to pay to
receive any SMS text message. (Source:
Wikipedia.org)
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Security
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Is my information secure? -
CareSpeak has implemented numerous
security features designed to prevent the unauthorized release of or access to
personal information. We have taken a number of steps to safeguard your
privacy:
- CareSpeak.com is a secure site using SSL 256-bit encryption with identity certified by GeoTrust,
a VeriSign Company.
- Access to CareSpeak.com requires registration. During sing-up we ask you to select a username and password,
which will be required each time you log-in. To ensure privacy of your data,
never share your username and password with anyone unless you want them to
have access to your data. You may change your username and/or your password
at any time by logging on and selecting the My Account tab.
- When you log-in at CareSpeak.com a session ID is
generated for the duration of your log-in. This session ID ends as soon as
you log-out. In addition, you session ID will automatically time out after a
period of 15 minutes if you are not active on the site.
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Who can access my personal
information? - Your personal information such as your name, address,
billing information, medication you take and schedule can be accessed by you
and anyone you give your log-in information to. If you for whatever reason
believe that someone else has acquired your log-in information without your
approval please go immediately to your My Account page and change your
password. If you wish to delete your account permanently, please contact us at
cs@carespeak.com.
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Setting Up My Medication Schedule
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How do I set up my
medication schedule? - Once you have created an account and logged-in,
please go to My Medication page and choose Add Medication. Once at the Add
Medication page you will be able to add your medication either from a
drop-down menu or if you can not find it there, you will be able to type it in
yourself. Once you have entered the name and dosage of your medication, you
can enter the times and days when you would like to receive your alerts.
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I have to take 3 different medications at the same time. Will I get one
message or three different messages? - If you take 3 medications
at the same time, you will receive 3 different messages, one for each
medication you take.
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Adding / Deleting New Medication
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I can not find my medication on the Add Medication page. How do I add it?
- If you can not find your medication in the drop-down menu of the Add
Medication page, simply enter it in the space provided below. Make sure to
spell the medication name correctly and to enter the correct dosage.
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How do I add
new medications regimen to my schedule?
- Go to My Medications page and choose the Add Medications link. You can then
choose a medication from the drop-down menu or if it's not in our database you
can add it manually.
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How do I delete a
medication from my schedule? - Go to the My Medications page and
choose 'remove' next to the medication you want to delete.
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Phone Set Up & Management
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How do I
make sure I hear the alert when it gets to my phone? - The ability to assign a
specific ring tone/type to your text message and to increase the ring volume
will help you notice when you get an alert. Depending on your cell phone or
handheld device model you can assign a specific ring tone to text messages and
their volume levels. Please go to your mobile device user manual for detailed
instructions on how to do that.
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My Mobile
provider is not listed, can it be added? - Yes you can as long as your
service provider is US based. Please send us an e-mail to
cs@carespeak.com with the name of the
carrier you would like us to add. Once we have added the carrier name we will
notify you via e-mail.
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Will my alerts work
if I travel internationally? - Your alerts will work internationally
as long as your mobile device is a multi-band device and works in the country
you are traveling to. Please contact your service provider to find out
more.
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Should I be changing my time zone in the My Account page if I travel to a
different time zone? - That depends. If it is important for your
treatment to stay on the same cycle and you are changing time zones only for a
few days, then you might not want to change the time zones. If it is not
important to stay on the same cycle and/or you are traveling for an extended
period of time, then you might want to change the time zone you are going to
be in. Please consult your physician to determine
what is the best way to manage your intake regimen to determine weather or not
you should be adjusting your medication intake regimen.
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How do I change my time zone? -
To change your time zone, please log-in and go to My Account page. At the My
Account page simply choose your new time zone from the drop-down menu and
click on the 'Save' button at the bottom of the page.
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How do I view
the picture of the pill I want to
take? In order to see the image of the pill you
need to have a phone that has a web browser and you need to subscribe to a data
plan with your carrier. If you are not sure about your phone and plan, please
call you carrier and they will be able to tell you if your phone is capable of
accessing the internet and if you have a data plan included in your existing
plan.
Carrier web
pages:
Alltel |
AT&T/Cingular |
Cincinnati Bell |
Qwest |
Sprint |
T-Mobile |
Verizon |
Virgin
If you are
having problems viewing the pill image and/or get error messages, please send
us the exact wording of the error message to
cs@carespeak.com.
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I can't select
the link to retrieve the pill image on my phone. In order to be
able to retrieve and view the picture of the pill you have to take, your phone has to be
internet capable and have a web browser installed, and you have to be
subscribing to a data plan with your cell phone provider. If you have a
Blackberry, your device satisfies both requirements and you should be able to
view the pill image.
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Cost, Billing & Refunds -
During our public beta release service will be a free of charge.
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What payment types do you
accept?
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How do I
update my billing information if it changes?
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Other then the subscription fee I pay to CareSpeak will I incur any
additional costs?
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Will I
incur additional cost during my free trial period?
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What is your refund policy?
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How often will you bill me?
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Account Management
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How do I change my password?
- Log in and go to the My Account page. Enter a new password in both
fields provided and click on the 'Save' button.
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I have
changed my cell phone number. How do I update it? -
Log in and go to the My Account page.
Enter a new phone number and click on the 'Save' button.
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I deactivated my CareSpeak account, but I would like to reactivate it now.
How do I do that? - Please send us an e-mail to
cs@carespeak.com with the words
"Reactivate account" in the subject line. Please provide us with your
original user name and cell phone number. If you do not remember it send
us phone number at which we can contact you.
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I no longer wish to use your service. How do I deactivate my CareSpeak
account? - Please send us an e-mail to
cs@carespeak.com with the words
"Close account" in the subject line. We will contact you at the cell phone
number in your My Account page to complete the process.
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